Make a complaint or suggestion

We care about your experience with us. If you’d like to make a complaint, here’s how you can reach us:

ٍSubmit a complaint here.

You can also submit a complaint to our customer complaints unit through:

• Email: customerscomplaint@bankaletihad.iq
• Call us on + (964) 785 1110 100 Ext. 6035
• Fill out a complaint form and place it in the drop boxes at any of our branches
• Visit us at our headquarters: Arasat AlHindiyah Street, St. 30, Alley 19, Bld.929 - Baghdad, Iraq

We have a unit designated to receive and handle customer complaints. Depending on the complaint, we will get back to you anywhere between 10-30 working days from the day we receive your complaint.

You can check the full guide using by clicking here